Support Center
Get help with Gymscore's AI fitness coaching platform. Find answers to common questions, troubleshooting guides, and learn how to make the most of your workout form analysis experience.
Getting Started
How to Record Your First Workout
Download the Gymscore app, go through onboarding, and tap the record button to start analyzing your form. Position your phone 3-6 feet away for best results, at an angle where your body and equipment are fully visible.
Understanding Your Scores
Gymscore gives a 0–100 form score across different movement aspects. Use the score and video feedback together to review your technique; the score is not an injury-risk assessment. To understand the scores more, an AI chat is included so you can talk to our AI coach about your results.
Common Questions
Which Exercises Are Supported?
Gymscore supports 2,500+ exercises, including squats, deadlifts, bench press, and overhead press.
Video Recording Requirements
Record in good lighting with your full body visible. Side view works best for most exercises. Keep the phone steady during recording.
Make your form review easier to use
Before recording or uploading
Choose an angle that shows the entire movement, including the start and end of each repetition. Keep the camera steady and make sure the lighting lets you see your body and equipment clearly. If a person or object blocks part of the lift, try another position before recording again.
If a result is difficult to interpret
Review the video alongside the score and read the feedback for the movement aspect you want to improve. A single number cannot describe every part of a lift. Compare similar recordings over time, and use the in-app AI chat to ask about a specific cue or result. Our form check guide explains what to look for in a video review.
If analysis does not complete
Check that the video plays on your phone, your connection is working, and the app is up to date, then try again. If the issue continues, contact us with the exercise, whether you recorded or uploaded the video, your device and app version, and any message shown on screen. Those details help us investigate the problem.
Need Personal Help?
Our support team is here to help you get the most out of Gymscore. We respond to all inquiries within 24 hours during business days.
support@gymscore.ai